Front Office, Concierge and Guest Services.
From blue-print to effective management in all areas. We provide, pre-opening planning, opening support, due diligence, SOP developments, OS&E, FF&E, operating criteria planning and implementation to realize desired margins and return on asset investment.
True View Quality Assurance Program.
We provide full assessment of al Front of House departments, recommendations, program implementations and complete follow up to improve guest satisfaction and financial performance.
What are they saying about our team?
"Jimmy is an extremely experienced and seasoned hospitality professional. As an Operator, he is fair, strategic, forward thinking, and builds efficient teams. As a Manager, he displays incisive financial acumen and always stays on the cutting edge of the hospitality industry. As a Leader, he encourages and coaches his team to sharpen their skills and to always be one step ahead.
Jimmy challenges his team's thinking and ensures they have an in-depth knowledge of the subject matter, from the overall concept, to the day-to-day operation. Furthermore, his ability to address all interests and dealing with them in a fair and convincing manner contributed greatly to the decision-making process and set the path for the future success of the Downtown Grand. Carol Schwarz", - Director of Front Office, Starwood Hotels & Resorts.