BIO

Jimmy Palmer, jPHOiS Founder - Principal

Mr. Palmer has over 25 years of hospitality and property management experience in the US, England, Dubai, Caribbean, South Africa, India and Egypt with high-end firms, such as Four Season Hotels, Fairmont Hotels, CIM group, Carnival Cruise Lines, Bain Capital, and Prometheus Real Estate. He is recognized for his leadership in luxury operations, creative operating concepts from blue print to implementation, development expertise, people development, business acumen, and attention to detail. Throughout his career, Mr. Palmer held progressive roles in finance and operations for these luxury brands, beginning as a Bookkeeper, Head Bookkeeper, Assistant Manager, Manager, Director and finally his most recent role as Vice President of Operations.

He is currently pursuing an Innovation and Entrepreneurship certification from Stanford University and holds 2 certifications from Cornell University, Strategic Management & Financial Management and a degree in Business Administration & Finance from Colombo Andino University. He was most recently on the board of directors for the (NHLA) Nevada Hotel and Lodging Association and was a board member of (HIF) Housing Industry Foundation in San Mateo California.

While Mr. Palmer spearheaded many of the operational systems in luxury hotels and luxury apartments, he also played a major role in luxury hotel, apartments and cruise ships opening teams. Some of his achievements leading various openings teams or operational teams include: Improved guest satisfactions, leadership development, programs development to improve efficiencies and quality, financial improvement with strong cost and revenue measurement programs. Some examples includes:

While in Dubai and with his team collaboration lead the following accomplishments’

Created 10 rooms division operational design briefs for new and re-branded properties with investments worth of over 900M US. Since his departure from the region, many of those concepts are now operating, such as Palms in Dubai, Bab al Bahr in Abu Dhabi, Nile city in Cairo, Zimbale resort in South Africa and Jaipur in India. / Successfully opened a new Hotel, and rebranded another one. / New opening hotel achieved #1 JD Powers ranking among 60 hotels within the 1st year of opening while achieving occupancy of 75% / Developed operating criteria for new luxury apartments with full lease up completed within a year. / Created an environmentally sustainable cleaning program, which improved housekeeping productivity that reduced overall company cost, employee turnover and overall savings of over 1M.

In the US and with his team collaboration lead the following accomplishments’

Improved JD Power service scores rankings YOY from 31 to top 12 within the brand while achieving occupancy above 85%. / Another one of his hotels achieved #1 ranking in guest satisfaction in the region within the 1st year of opening with occupancies above 80%. / He led the development of the "Richey Audit Program" that helped improve guest satisfaction YOY by 9%; this program was later selected as one of the top ideas of the year. / Spearheaded the committee to develop a new core distinctive elements and Standards Operating Procedures. / Developed a direct true view mystery shopping & quality assurance program to help improve guest satisfaction YOY by 12%. / Developed a survey research to effectively help measure and enhance guest experience, improving YOY by 6%. / Created and implemented e-learning programs to bridge the gap between the high-end hospitality service and real estate that improved employee engagement and reduction in training hours. Boosted revenue by 4.5 percent despite economic downturn. / By 2nd year Improved cost per occupied room 8% YOY and productivity 12%. / Spearheaded a portfolio of 8 luxury apartments to improve Kingsley guest satisfaction score by 8% YOY and overall NOI by 9% YOY.